How can we help?

We aim to reply to every email within 24 hours on weekdays (Monday–Friday, IST). Urgent safety reports — harassment, scams, suspected impersonation — are triaged first and usually answered the same day.

Check the phone or email you used to sign up (typos are the #1 cause). For SMS, make sure your carrier isn't filtering international codes. If it still doesn't arrive after 5 minutes, retry once, then email support@travelheist.in with the phone/email and we'll send a one-time login link.

Open the user profile, trip, room or post in the app, tap the ⋯ menu, and choose Report. Pick a reason (spam, harassment, scam, inappropriate, other) and add context if you can. Our trust & safety team reviews every report. You can also email trust@travelheist.in with screenshots.

Go to Profile → Settings → Delete account in the app, or visit /delete-account on the web. Deletion is permanent — your trips, rooms, posts, photos, messages and follows are removed, and the email/phone is freed up for a new signup. If you've subscribed, cancel the subscription on the App Store / Play Store first.

Yes — Travel Heist requires hosts to honour confirmed plans. Email support with the trip name, the host's username, what was paid and when, and any screenshots. We'll mediate, and if the host can't be reached or refuses to refund, we'll process it from our end and ban the host.

Yes. In the app go to Profile → Settings → Account → Change phone / Change email. You'll verify the new identifier with an OTP. If you've lost access to both, email support with proof of identity (screenshot of an old session, payment receipt, or government ID) and we'll help.

Verification gives your profile a blue tick and unlocks women-only and host-only filters. Open Profile → Get verified, upload a government ID and a quick selfie video. Reviews complete within 48 hours. Documents are deleted after verification per our privacy policy.

Yes — finding travel buddies, joining trips, posting rooms and chatting are all free. We offer optional premium features (boost a trip, advanced filters, priority verification) but every core function is free forever.

Travel Heist is a community app, not a booking platform. We don't accept commercial listings. But we work with hospitality partners on co-marketing, room blocks for group trips, and creator collaborations — email partnerships@travelheist.in.

Profile → Settings → Notifications, or click the unsubscribe link in any email we send. Important account/safety emails (login alerts, payment receipts, ban notices) can't be disabled.